Wholesale operator services

 

With Bell’s Operator services, you can cost-effectively and quickly offer directory assistance (411) and other operator services to your customers through our automated systems and contact centres.

 

Our Operator services let you cost-effectively extend your offerings to your customers without the need to invest in specialized equipment, systems and staff. With our range of services and features, you can choose the appropriate solution for your customers and help extend your brand. Our services are available in both English and French.

 

Below is a listing of our Operator services with key features:

 

Directory assistance (411) service

  • Canadian and U.S. listings
  • Optional automated completion of calls
  • Optional delivery of listing information in text message to cellular handsets

Operator assistance (0-) service

  • Dialling instructions
  • Customer contact numbers
  • Busy line verification with/without interruption
  • Handling of operator-dialled emergency calls
  • Optional connection of customer calls

Alternative billing (0+) service

  • Automated service with option to speak to a live operator
  • Billing on a collect and bill-to-third party basis
  • Verification of call charges using our Billed Number Screening (BNS) database

 Toll-free directory assistance service

  • Listing of all toll-free service telephone numbers

Benefits of our Operator services include:

  • 24/7 customer service
  • Competitive and customizable services
  • Monthly reporting of call volume and speed of response
  • Optional daily file of call records for billing
  • Optional branding of calls – giving you the opportunity to extend your brand in your market

Network reliability and reach

  • Most extensive, robust and reliable telephone network in Canada
  • Bell’s transport network has 99.999% availability
  • Fewer dropped calls and the highest possible voice quality at competitive rates
  • Reliable connections to 9-1-1 and emergency services

Experience and credibility

  • Canada’s first telecommunications company with more than 130 years of experience
  • Backed by one of the largest team of voice professionals in Canada, our network sets the industry benchmark for superior performance standards, consistent quality transmission and clear reception
  • Bell is a full solutions provider with voice, data, Internet, wireless, satellite, hardware and local access

Customer Support

  • Bell’s reliable service assurance aligns with industry best practices

Coming Soon.